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Generated privacy notice - charity and voluntary.

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CALDAY GRANGE SWIMMING POOL TRUST

customer privacy notice:

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This privacy notice tells you what to expect us to do with your personal information.

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Contact details:

· What information we collect, use, and why

· Lawful bases and data protection rights

· Where we get personal information from

· How long we keep information

· Who we share information with

· How to complain

Contact details

Post

 

Calday Grange Swimming Pool Trust, Gourley’s Lane, West Kirby,

Merseyside, CH48 8AS, GB

Telephone

0151 625 7170

 

What information we collect, use, and why we collect or use the following information to provide services and and contact details.

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·Gender

·Pronoun preferences

Addresses

·Date of birth

·Emergency contact details

·Next of kin details

·Right to work information

·Health information (including medical conditions, test results, allergies, medical requirements and medical history)

·Dietary information (including allergies and health conditions)

·Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)

Criminal offence data.

·Records of meetings and decisions.

·Information about income and financial needs for funding or personal budget support.

·Payment details (including card or bank information for transfers and direct debits)

·Website user information (including user journeys and cookie tracking)

·Information relating to compliments or complaints

We also collect or use the following special category information to provide services and goods, including delivery and third

party referrals. This information is subject to additional protection due to its sensitive nature:

·Racial or ethnic origin

Health information

 

We collect or use the following information to receive donations or funding and organise fundraising activities:

·Names and contact details

·Addresses

·Payment or banking details

·Donation history

·Tax payer information (for Gift Aid purposes)

·Visitors to our stores and website

We collect or use the following personal information for service updates and contact details:

·Addresses

·Marketing preferences

·Purchase history

·Donation history

·IP addresses

 

We collect or use the following personal information to comply with legal requirements:

·Name

Contact information

·Identification documents

·Financial transaction information

·Any other personal information required to comply with legal obligations

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·Health and safety information

·Safeguarding information

·Criminal offence data

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We collect or use the following personal information for recruitment purposes:

·Contact details (eg name, address, telephone number or personal email address)

Date of birth

·National Insurance number

·Copies of passports or other photo ID

·Employment history (eg job application, employment references or secondary employment)

·Education history (eg qualifications)

·Right to work information

·Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

 

We collect or use the following personal information for dealing with queries, complaints or claims:

·Names and contact details

·Address

·Payment details

·Account information

·Purchase or service history

·Video recordings of public areas

·Relevant information from previous investigations

·Customer or client accounts and records

·Financial transaction information

·Information relating to health and safety (including incident investigation details and reports and accident book records)

·Correspondence

 

We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your

data protection rights and the exemptions which may apply on the ICO’s website:

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·Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to

erasure.

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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

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·Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

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·Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at

any time. Read more about the right to withdraw consent. If you make a request, we must respond to you without undue delay and in any event within one month.

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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. Our lawful bases for the collection and use of your data. Our lawful bases for collecting or using personal information to provide

services and goods, including delivery and third party referrals are:

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·Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

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·Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data

protection rights may apply except the right to object.

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·Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

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·Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. 

 

Our legitimate interests are:

 • Processing Customer and Employee Data: Storing employee information for HR purposes or sharing client data with other departments within the same organization for operational efficiency. Retaining employee data for payroll and legal

purposes.

• Direct Marketing to Existing Customers: Sending marketing communications to existing customers.

• Other reasons: Safeguarding vulnerable individuals, crime prevention and detection, and using CCTV footage for security

purposes.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

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·Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

 

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

·Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data

protection rights may apply except the right to object.

·Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. 

 

Our legitimate interests are:

• Processing Customer and Employee Data: Storing employee information for HR purposes or sharing client data with other

departments within the same organization for operational efficiency. Retaining employee data for payroll and legal purposes.

• Direct Marketing to Existing Customers: Sending marketing communications to existing customers.

• Other reasons Safeguarding vulnerable individuals, crime prevention and detection, and using CCTV footage for security purposes.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

·Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

·Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data

protection rights may apply except the right to object.

·Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• Processing Customer and Employee Data: Storing employee information for HR purposes or sharing client data with other

departments within the same organization for operational efficiency. Retaining employee data for payroll and legal purposes • Direct Marketing to Existing Customers: Sending marketing communications to existing customers.

• Other reasons Safeguarding vulnerable individuals, crime prevention and detection, and using CCTV footage for security purposes.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

·Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

 

Our lawful bases for collecting or using personal information to comply with legal requirements are:

·Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data

protection rights may apply except the right to object.

·Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. 

 

Our legitimate interests are:

• Processing Customer and Employee Data: Storing employee information for HR purposes or sharing client data with other

departments within the same organization for operationa efficiency. Retaining employee data for payroll and legal purposes 

• Direct Marketing to Existing Customers: Sending marketing communications to existing customers.

• Other reasons Safeguarding vulnerable individuals, crime prevention and detection, and using CCTV footage for security purposes.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

 

Our lawful bases for collecting or using personal information for recruitment purposes are:

·Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data

protection rights may apply except the right to object.

·Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. 

 

Our legitimate interests are:

• Processing Customer and Employee Data: Storing employee information for HR purposes or sharing client data with other

departments within the same organization for operational efficiency. Retaining employee data for payroll and legal

purposes.

• Direct Marketing to Existing Customers: Sending marketing communications to existing customers.

• Other reasons Safeguarding vulnerable individuals, crime prevention and detection, and using CCTV footage for security purposes.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data

protection rights may apply except the right to object.

·Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. 

 

Our legitimate interests are:

 • Processing Customer and Employee Data: Storing employee information for HR purposes or sharing client data with other

departments within the same organization for operational efficiency. Retaining employee data for payroll and legal purposes • Direct Marketing to Existing Customers: Sending marketing communications to existing customers.

• Other reasons Safeguarding vulnerable individuals, crime prevention and detection, and using CCTV footage for security purposes.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

 

Where we get personal information from:

·Directly from you

·Family members or carers

·Schools, colleges, universities or other education organisations

 

How long we keep information:

We only retain data for as long as the purpose for retention remains valid. We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary. In most cases, our retention period will come to an end 7 years after the end of your relationship with us.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above. 

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Who we share information with:

Others we share personal information with:

·Organisations we need to share information with for safeguarding reasons:

·Emergency services

·Legal bodies or authorities

·Local authorities or councils

·Relevant regulatory authorities

·Organisations we’re legally obliged to share personal information with

 

How to complain:

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 18 th July 2025.